UK Cargo Service wants concerns to be raised clearly so they can be reviewed against the available quotation, booking and communication records.
How to complain
Email info@ukcargoservice.co.uk with “Complaint” and any shipment reference in the subject line, or call 020 7729 5558.
Information to include
- Your full name and preferred contact details
- Shipment or quotation reference, if available
- Relevant dates and the service discussed
- A concise description of what happened
- Copies of relevant written communications, where appropriate
- The outcome you are seeking
Do not send payment-card details, identity documents or unrelated sensitive information by ordinary email.
What happens next
The team should acknowledge the complaint, explain any further information needed and provide an update after reviewing the available records. No fixed response deadline is advertised until the business approves one.
If the issue involves another organisation
A shipment may involve carriers, handling facilities, customs authorities or destination providers. UK Cargo Service will explain if information needs to be obtained from another party, without implying responsibility or a partnership that has not been established.