1. Describe the shipment
Send the collection area, destination, number of items, approximate weight and dimensions, contents and preferred service. Photographs may be discussed later if genuinely needed, but the public website does not accept uploads.
2. Discuss the available option
The team considers whether door-to-door, door-to-airport or airport-to-airport is suitable. London collection and worldwide requests are checked for the specific location and cargo.
3. Review a written quotation
Check the price, estimated timeframe, handover points and everything included. Ask specifically about collection, destination delivery, airport handling, customs steps, duties, taxes, storage, insurance and any separately payable charges. Do not rely on an assumption.
4. Confirm before making plans
A form submission, preferred date or initial conversation is not a booking. Wait for written confirmation before travelling, arranging access or promising the recipient a collection or delivery date.
5. Pack and declare accurately
Use suitable packaging, protect fragile contents and follow any labelling instructions. Give a complete and truthful description. Restricted or prohibited goods require checking before acceptance.
6. Keep the recipient informed
For airport services, make sure the recipient understands where and how to collect the shipment and which destination formalities or charges may apply. For a door service, keep their contact and address details accurate.